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BUSINESS WRITING

The programme is targeted at executives who are beginners or intermediate in English language and would like to improve their language skills for career advancement (especially suitable for those who deal with letters and report writing)

A certificate of attendance will be issued to participants who successfully attended the 30-hour weekly classes.

Ever wonder why some organizations receive rejection letters and some win a deal. They do not have any simpler technique than effective letter writing! All it takes is just simply write with a goal and write purposefully. Your letter sells and it comes merely from good writing skills. As the old cliché says – a pen is mightier than a sword. This piece of wise advice never gets old and here we are to abide to the powerful meaning of these words. We take cautious research to take care of your writing needs and in the quickest way, you will learn to write independently to win readers.

The core outline of the programme:
  • Five rules in writing
  • Letters that WOW
  • Persuasive letter through talking!
  • Grammar rules for letter writing
  • The win or lose presentation
These are the core elements we offer you for 30-hour classes, however if you have specific or additional requirements, we are able to tailor-made to suit your needs.
CUSTOMER SERVICE

The programme is targeted at hoteliers who are in a daily face-to-face communication.

Winning customers’ heart is not easily achievable these days, simply, because our standard of living has improved and customers’ expectation has also followed the trend. Customer service is no longer just having a sweet smile on your face but also offering your unsurpassed assistance to them is also crucial. It is a matter of making a permanent impact on the customers and ensuring that their next return is worthwhile.

As the old saying goes, “news spread faster through word of mouth”. Customers prefer likeable corporate image and will try the product as and when they hear good comments from others. Hence, with quality customer service being instilled in your front-line employees, not only do you retain your customers but as well as their heart. These satisfactions not only increase your sales volume but also build up on your corporate reputation. For this reason, we design a structured programme that should meet your service expectation.

We structure the course according to the different sector of your service:
  • Reception
  • Reservation
  • Guest services
  • Telephone
  • Cash
  • Restaurant
  • Bar
  • Banqueting/ Conferencing
  • Room Service
  • Housekeeping
These are the core elements we offer. However, if you have specific or additional requirements, we are able to tailor-made to suit your needs.
EFFECTIVE PRESENTATION

The programme is targeted at executives who are beginners or intermediate in English language and would like to improve their language skills for advancement of their career.

A certificate of attendance will be issued to participants who successfully attended the 30-hour weekly classes.

You are standing in front of a group eminent client who is waiting for your convincing presentation. However, you are faced with little power point support and a little fear standing taller than your clients. Your fear speaks louder than your words at this present moment. You have just caught yourself in a dicey situation – your fear has transformed your project into a failure case. This often happens when lack of proper preparation for your BIG project; and suddenly you realized how important it was to lavishly pour out your best ingredient of it as you saw those promising faces in front of you and; they were ready to lock your deal. For this reason, we cut the Gordian knot for you and assist you to develop the confidence you required for an effective presentation. We offer you enough room for you to improve instantly with immediate results.

The core outline of the programme:
  • The gist of good power-point presentation
  • The importance of effective presentation
  • Draft your speech
  • Research your topic – save time or waste time?
  • The whole package of sellable presentation
These are the core elements we offer you for 30-hour classes, however if you have specific or additional requirements, we are able to tailor-made to suit your needs.
LEARN TO LEAD

The programme is targeted at executives who are beginners or intermediate in English language and would like to improve their language skills for advancement of their career.

A certificate of attendance will be issued to participants who successfully attended the weekly classes.

“Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity” - George Patton. Good leadership is all about developing the right skills to handle a group of diverse people. All you need to do to be become a successful leader is to offer what you have to your team members. An enlightened leader will always have in mind to bring his or her team to the next level. Here, we decided to change your attitude and develop your leadership skills to the next level. We help to transform individuals who not only value making changes about oneself but also inspire to impact the organization. Take charge today to see a difference.

The core outline of the programme:
  • Identify the difference of leadership style
  • Understand your relationship with yourself, your team and the organization
  • Value your people
  • Time and you
  • Self improvement on 21-days practice
  • Focus on team building and organizational management
SPEAK WITH SPARKS (Executive English Conversation Program)

The programme is targeted at executives who are beginners or intermediate in English language and would like to improve their language skills for advancement of their career.

A certificate of attendance will be issued to participants who successfully attended the 30-hour weekly classes.

A way with words will always win you more audience than you thought. It is common these days organizations value you not because you have hands and legs but you prove them your remarkable communication skills. The ability to communicate effectively is as vital as your skills and experience that you bring into the company. Speaking effectively with your workmates win you more trust and teamwork. Therefore, we create a wholesome English course not only to improve your Language skills but also catered to unleash your potential to communicate effectively.

The core outline of the programme:
  • Grammar for everyday usage 1 (Beginner)
  • Words that matter to you
  • Communicate to inspire – presentation skills
  • Deliverance of speech
  • Power of your voice
  • Speak with a goal
  • Body speaks volume
  • To improve – Practice
These are the core elements we offer you for 30-hour classes, however if you have specific or additional requirements, we are able to tailor-made to suit your needs.
EMAIL WRITING FOR EXECUTIVES

The programme is targeted at executives who are beginners or intermediate in English language and would like to improve their language skills for advancement of their career.

A certificate of attendance will be issued to participants who successfully attends the 3 hour intensive workshop.

A way with words will always win you more audience than you thought. Email communication is now part and parcel of an executive’s work. Communication and language used in email writing can make or break a deal. This workshop highlights common mistakes in email writing through hands on activities in email writing and error correction exercises to better understand the function of email writing for different target audiences. Appropriate language and grammar used in context are covered in the 3 hour workshop for busy executives.

The core outline of the programme:
  • Grammar for everyday use in email writing
  • Words that matter to you when sending an email
  • Communicate to inspire – good email writing skills
  • Understanding good and bad emails
  • Learn the 9 steps of effective email (including the do’s and don’ts)
  • The importance of grammar and language
  • Formal and informal email (BBC)
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